Problem:
Cannot run CSA Expert and got a error message of "cannot find CSAPNT.DLL"
問題: 無法執行CSA Expert並收到錯誤訊息“找不到CSAPNT.DLL”
Reason:
Anti-virus program Kaspersky has deleted CSA system files.
原因：防毒軟件卡巴斯基刪除了CSA系統文件。
The problem is Kaspersky mistreated these files as Trojan. We have already notified this issue to Kaspersky and now waiting their reply.
問題是卡巴斯基將這些文件誤認為木馬程式。 我們已經將此問題通知卡巴斯基，現在正等待他們的回覆。
Quick Solution:
速解決方案：
1: Disable Kaspersky
停用卡巴斯基
All CSA users must disable Kaspersky.
所有CSA用戶必需停用卡巴斯基
2: Update CSA
更新CSA
Request a new password to update CSA3.6.2 again.
索取密碼以再次更新CSA3.6.2
Link: 連結: http://www.plsoft.com/csa-expert-update/
How to fix Kaspersky?
如何修復卡巴斯基?
– Add CSA to Exclusions List
將CSA添加到排除項列表
According to Kaspersky’s website to add CSAEXP.EXE and CSAPNT.DLL to the exclusions list. They are “F:\PNL\CSAEXP”.
(suppose your CSA is saved in drive F)
你可以將”CSAEXP.EXE” 及 ”CSAPNT.DLL” 添加到排除項中。此兩個文檔在”F:\PNL\CSAEXP” 中 (假設你的CSA在磁盤 F)
Reference:
參考:https://support.kaspersky.com/13113
This settings vary from different versions of Kaspersky. Please consult your supplier and I.T. for further information.
此設置因卡巴斯基的不同版本而異。請諮詢你的供應商和技術人員瞭解更多資訊。